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rw77 is clear about what data we collect when you use our lobby, make a deposit through Nagad or Rocket, or contact our support team. This policy sets out what we hold, why we hold it, and the choices available to you — with access subject to your local law and eligible regions.
When you open an account on rw77, we collect the details you submit during registration — your name, email address, and the mobile wallet number you use for deposits through Nagad or Rocket. We also collect transaction records each time you move funds into or out of your account wallet, so your payment history is traceable from both sides. Device and browser data — including your IP address, screen type, and session timestamps — is logged automatically when you access the lobby or navigate between game categories. This helps us serve the correct mobile layout and keep your session consistent across devices. We do not sell your personal data to third parties. Where we share information with payment processors such as Nagad or Rocket, we do so only to complete the transaction you initiated. Any data shared with our game content studios — JDB, Habanero, Pragmatic Play and Joker — is limited to what is technically required to load the game session in your browser. All data handling is subject to the laws and regulations applicable in your local jurisdiction. If you are accessing rw77 from a region where these services are restricted, your eligibility to use the platform depends on local law.
Nagad transaction data
Rocket payment records
bKash wallet history
Internal balance logs
This privacy policy covers data collected and processed through rw77's website, account system and support channels. It does not extend to third-party services you access through links on our pages, nor to payment processors operating under their own privacy frameworks.
Covers all data collected when you register, log in, or update your profile. This includes your registered mobile number, email and any identity verification documents you submit through the account page.
Covers deposit and withdrawal records linked to your account wallet, including Nagad, Rocket and bKash activity logged at the time of each transfer. These records are held for compliance and dispute resolution.
Covers session cookies, device fingerprints and browsing behaviour within the rw77 lobby. We use this data to maintain your login state and serve the correct mobile layout — not to build advertising profiles.
Does not cover data handled independently by Nagad, Rocket, bKash or game studios such as JDB and Habanero. Those providers operate under their own privacy terms, which you should review separately.
Your account holds a record of the information you gave us. You can review most of this directly: open the account settings page and check the profile section to see the name, email and mobile wallet number currently stored against your login. If any detail is wrong — for instance your registered Nagad number has changed — you can submit a correction request through the support channel listed on the contact page. For data that you cannot edit yourself, such as historical transaction logs, raise a written request through our support team and we will confirm what we hold. We do not retain data beyond the period required for account operation and compliance, though the exact retention window depends on applicable local law. If you have a question about what we hold, or you want to understand how a specific record was created, start with the support contact page rather than a general inquiry — a specific reference to the relevant account action helps us answer faster.
Open the account settings page to see the profile data currently stored — name, email and registered mobile wallet number. Most fields display immediately after login.
Submit a correction request through support if your stored mobile wallet number or email is outdated. Include the current and correct detail so the update can be applied to your account.
Contact support with a specific reference to the transaction or session in question. General inquiries take longer to resolve than requests tied to a date, account action or payment reference.
The support contact page lists the available routes. Use the channel that matches your question type — account and wallet issues route differently from general policy questions.
If you have a question about your data or how this policy applies to your account, use the contact routes published on the rw77 support page. We do not list hours or response commitments here because those details are maintained on the support page itself and may change.
Open the chat widget from any page inside the lobby. Describe your data question clearly and include your account reference so the team can locate your records.
Send your policy or data request to the email address shown on the rw77 contact page. Include a subject line that names the type of request — for example, data review or account correction.
The help section under your account login lists self-service steps for reviewing profile data and submitting a correction. Try this before raising a support ticket for common account details.
We apply access controls to limit which internal processes can read your account data, and we do not expose your Nagad, Rocket or bKash wallet numbers in any part of the lobby interface beyond what you entered at the account level. Cookies used on the site serve session and preference functions; we do not use tracking cookies for advertising networks. If you want to understand what cookies are active during your session, your browser's developer tools show this without needing to contact us.
We set session cookies to keep you logged in and maintain your lobby preferences across page loads. These expire when you close the browser or log out. We do not use third-party advertising cookies.
Access to your account data is restricted to authenticated sessions. If you share a device, log out after each session to prevent another person from seeing your account balance or payment history.
We hold account and transaction data for the period required by applicable compliance rules in the regions where rw77 operates. The specific window depends on local law, not a fixed internal schedule.
To request a change to stored data, or to ask what we hold on your account, contact us through the routes on the support page. A specific account reference speeds the process.
Common questions about how rw77 handles your account data, what rights you have, and how to contact us about a data concern.
We share wallet numbers only with the payment processor handling your specific transaction — Nagad or Rocket — and only to complete the transfer you requested. We do not pass wallet numbers to game studios or any advertising network.
Yes. Open the account settings page to review the profile details currently stored. For transaction history, check the payment records section in your account. For data not visible there, submit a request through the support contact page.
Contact support through the live chat or email route listed on the contact page. Include your account reference and the correct detail you want stored. We will update it after verifying your identity through the steps shown in your account.
We use session and preference cookies to keep you logged in and maintain your lobby layout across pages. These are functional, not advertising. You can manage or block cookies through your browser settings, though doing so may affect your ability to stay logged in.
This policy applies to data collected through the rw77 website regardless of where you access it from. However, your eligibility to use the platform depends on your local law and eligible regions. Access from restricted regions is subject to those local rules.
Retention periods are set by compliance requirements applicable in the regions where rw77 operates. The specific duration depends on local law rather than a single fixed schedule. Contact support if you have a question about a specific record.